Refund & cancellation policy

Hotel bookings

Cancellation rules are set by the supplier and the rate plan, not by GetMyHotels. Every confirmed booking displays one of the following rate types:

• Free cancellation until a stated date or time (typically 24–72 hours before check-in). Cancel within the window for a full refund of the room rate plus any mandatory fees we collected upfront.
• Partial refund — some rates allow a percentage refund up to a cutoff and forfeit afterwards. The exact percentage and date are shown at checkout and on the booking confirmation.
• Non-refundable — the rate is booked at a discount in exchange for waiving cancellation. We cannot refund these except where the supplier closes, you cannot travel due to a verifiable force-majeure event, or a regulator requires it.

To cancel, open the booking from your bookings and tap Cancel. We'll show the refundable amount before you confirm. Once confirmed, the refund is issued to the original payment method within 5–10 business days (longer for some local payment methods).

Flight bookings

Flight tickets are issued and operated by the carriers shown on your confirmation. Refunds and changes follow each airline's fare rules:

• Refundable fares— full refund subject to the carrier's service fee, processed back to the original payment method.
• Non-refundable / restricted fares — the carrier may offer a flight credit instead of cash. Some carriers waive change fees inside 24 hours of booking (US DOT requirement for tickets issued at least 7 days before departure).
• Schedule changes — if the carrier materially changes your itinerary, you can request a rebook or a refund regardless of fare rules.

Flights departing the EEA, the UK, or Switzerland additionally fall under EU Regulation 261/2004 (delay, cancellation, denied boarding, and downgrade compensation). The booking confirmation links to the European Commission's explainer.

GetMyHotels service fees

Any GetMyHotels-collected service fee (clearly itemized at checkout) is refunded in full when:

• You cancel inside the supplier's free-cancellation window;
• The supplier cancels or fails to fulfil the booking;
• The booking is voided due to fraud or an OFAC sanctions hit on our side.

How refunds reach you

• Cards: 5–10 business days, back to the original card.
• Apple Pay / Google Pay: same as the underlying card.
• UPI / Net banking (India): 1–3 business days.
• SEPA Direct Debit / iDEAL: 3–7 business days.

If a refund hasn't arrived after the window above, contact billing@getmyhotels.com with the booking reference. We'll provide a Stripe trace ID you can give your card issuer.

Disputes & chargebacks

If you believe a charge is wrong, please email billing@getmyhotels.com before filing a chargeback. We can usually resolve issues directly and faster than the card-network dispute timeline. If a chargeback is filed and we successfully represent the charge, the booking remains active.

For EU consumers, the European Commission's Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

Force majeure

Where a booking cannot be honored due to a force-majeure event (natural disaster, war, terrorist incident, government travel restriction, supplier insolvency), we'll refund the GetMyHotels-collected portion in full and assist with recovering the supplier-collected portion. We cannot guarantee a refund from a third-party supplier we did not collect funds for.